Shipping and delivery times

For shipments to the Canary Islands, if the weight does not exceed 5 kg, shipping costs will depend on the order total:

• Orders up to €35, shipping €8.30
• Orders over €35, free shipping

Shipping time: 1-4 days. See more details

If the shipment is to mainland Spain and does not exceed 5 kg, shipping costs will depend on the order total:

• Orders up to €60, shipping €13
• Orders over €60, free shipping

Shipping time: 5-12 days. See more details

If the shipment is to the Balearic Islands and weighs less than 5 kg, shipping costs will depend on the order total:

• Orders up to €70, shipping €18.50
• Orders over €70, free shipping

Delivery time: 5-12 days. See more details

If the shipment is to mainland Portugal and weighs less than 5 kg, shipping costs will depend on the order total:

• Orders up to €70, shipping €19.50
• Orders over €70, free shipping

Delivery time: 5-12 days. See more details

Delivery time depends on your location and the carrier's processing time. We strive to process orders as quickly as possible, but occasionally, delays may occur.

These are the most common delivery times:

• Canary Islands: 1 to 3 business days
• Mainland Spain/Balearic Islands/Portugal: 5 to 12 days

We will send you a tracking link so you can check the status of your order.

No, deliveries are made Monday through Friday (excluding weekends and holidays).

Your order will be delivered to the address you provide when making your purchase on the website. Some carriers may occasionally leave orders at nearby convenient locations if the first delivery attempt fails because you were not home.

It is important that your information (name, address, phone number, etc.) is correct and up-to-date, as Farmaten is not responsible for delays or delivery problems caused by errors in the information provided by the customer.

No, we do not ship medications outside the Canary Islands.

We will send you a tracking code by email when your order leaves the pharmacy; this way you can track your package at any time.

In addition, the carrier may sometimes contact you by phone, SMS, or email before delivery; however, this depends on the carrier.

The courier will usually attempt delivery. If no one is available to receive it, they may leave it at a nearby collection point or post office.

If the order is returned to Farmaten because it wasn't collected within the stipulated time, you will be responsible for the costs of resending it to you. These costs are calculated based on volume, weight, and destination (we will inform you of them before resending). If you choose a refund, please note that there are some limitations.

Yes, if you provide a delivery address in Tenerife, you'll see the in-store pickup option. Choosing this option saves you on shipping costs and allows you to conveniently pick up your order at your convenience (within the pharmacy's extended opening hours).

Once your order is ready for pickup, we'll send you an email with your locker number and code. You can then collect your order directly from the pharmacy's lockers, without waiting in line.

No, you must provide a complete delivery address.