Payments and Shipping

To make any changes to the product received, you must contact us within a maximum period of 14 calendar days after the arrival of the order.

Except for medicines and products sealed according to current regulations. You can consult all the conditions in the Purchase Conditions.

The withdrawal period will expire 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the purchased goods.

Except for medicines and other exceptions included in current regulations. You can consult all the conditions in the Purchase Conditions.

Any order that has not been shipped may be cancelled free of charge. If the order has already been shipped, cancellation cannot be accepted if it contains medicines or products that cannot be returned.

You can consult all the conditions in the Purchase Conditions.

The purchase prices in effect at the time the order is placed are those that appear on the screen, except for typographical errors. Prices are indicated in euros and include VAT when purchasing for the Iberian Peninsula, the Balearic Islands and mainland Portugal has been selected. When purchasing for the Canary Islands has been selected, prices include IGIC. For this reason, if you change the destination for your purchase, product prices may be altered due to different taxes being applied.

In general, any tax, fee, tribute, customs clearance and brokerage that accrues as a result of the purchase and sale of products, as well as any other expenses that arise from it, will be the responsibility of the User/Buyer.

At Farmaten we have had the Trust Ecommerce Europe Corporate Social Responsibility Certificate since 2019. This implies our commitment to the regulations regarding digital advertising, electronic commerce with consumers, data protection and minors on the Internet.