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Can I cancel my order?

As long as your order status is "Payment Accepted," "Preparation in Process," or "Transfer Pending," you can cancel it by going to My Account > Order History and Details. Locate the order you wish to cancel and write a note requesting the cancellation or indicating which products you would like to exchange. We will then guide you through the next steps: product exchange, refund, etc.

If the order you wish to cancel or modify has already been shipped, you must wait to receive it before processing a return or exchange; please contact us. Please note that we do not accept returns of medications or certain food products (more details here).

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